Now more than ever, communication is the lifeblood of innovation and business growth. From traditional telephony and email to online chat and video calling, and now the next generation of AI-powered chatbots and contact centres, the range of tools we use to communicate and collaborate with customers and colleagues continues to grow. With the modern dispersed workforce and a high standard of omnichannel customer service expected as standard for customers, it's an exciting time for sure, but how do you stack the right UC flavours for your organisation's needs?
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