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An effective service desk operation is no longer just a 'nice to have' part of your IT ecosystem. It's the 'secret sauce' that ensures every element of your personal IT 'sundae' works completely seamlessly, wherever employees are connecting from. Indeed, with hybrid working now firmly established across the public and private sectors, the fast, successful resolution of any support tickets is a fundamental part of a world-class employee experience, ensuring they feel valued and able to deliver their best.

An end-to-end solution, providing world-class connectivity to more than 2,600 business tenants through a single supplier About Somerset House Based on the south side of the Strand in Central London, Somerset House stands on the site of a Tudor palace that originally belonged to the Duke of Somerset in 1547 The current neo-classical buildings were f...

Cyber security is the 'secret sauce' that makes any IT 'sundae' complete, ensuring that you can continue to grow your business, bring new innovations to life, and deliver exceptional service quality for your customers and end users. However, an increasingly aggressive, diverse range of threats means traditional security solutions are showing their limitations, with potential vulnerabilities going undetected until a breach occurs.

Whatever the size of your organisation, whatever sector you operate in, and whatever stage you have reached in your digital journey, cyber security must be treated as a critical priority. In particular, ransomware remains a growing threat, with global bad actors mounting a range of increasingly sophisticated, aggressive attacks in an attempt to gain control of organisations' critical data. With cyber criminals' increasing use of bots, and the ongoing evolution of IT infrastructure creating new attack vectors, securing against such attacks often presents a constantly moving target.

The way we work has changed forever in just a few short years. Workloads are increasingly migrating to the Cloud, and remote work has very much established itself across virtually every sector, with employees connecting and collaborating with colleagues and customers from multiple locations, on an increasingly wide range of devices. It's an exciting time for sure, with organisations at all levels embracing this newfound flexibility to drive innovation, accelerate their long-term plans, and attract and retain top talent.

Cloud computing has changed the way organisations think about their IT infrastructure forever. With around 92% of a typical organisation's infrastructure now likely to be Cloud-based1, and more than 70% of organisations hosting more than half their workloads in Cloud environments2, the global Cloud market is predicted to be worth $1251.09 billion by 20283.

IT is more diverse than ever before, with organisations at all levels, across the public and private sectors, utilising a wide range of solutions to ensure their infrastructure enables the service quality their customers have come to expect and, in turn - supports their ongoing growth. But while digital transformation shows no signs of slowing down, the growing range of solutions organisations must select, integrate, and manage means that scaling infrastructure is an increasingly complex task for IT teams. That makes it vital that you start building your infrastructure on the right foundation…

Organisations' reputations rise and fall depending on the security of their critical data. Even the smallest breach will not just lead to serious operational disruptions, but likely result in costly fines and potentially irrecoverable reputational damage. And the heightening threat landscape shows no signs of slowing down, with cyberattacks increasing in frequency and scale. Consider these recent statistics:

Solution-focused networking, 30+ IT 'flavours', and your own, bespoke solution stack Our increasingly interconnected world demands interconnected solutions, but putting this into practice often means engaging with multiple suppliers to achieve the desired result, which can often prove costly, time-consuming, and difficult to manage.

Now more than ever, communication is the lifeblood of innovation and business growth. From traditional telephony and email to online chat and video calling, and now the next generation of AI-powered chatbots and contact centres, the range of tools we use to communicate and collaborate with customers and colleagues continues to grow. With the modern dispersed workforce and a high standard of omnichannel customer service expected as standard for customers, it's an exciting time for sure, but how do you stack the right UC flavours for your organisation's needs?

The modern business is truly 'always on'. Delivering the service quality and availability customers and end users have come to expect requires IT infrastructure to be highly secure and highly resilient, while still maintaining the flexibility to adapt to the unexpected. Put simply, any period of downtime, no matter how brief, will have a serious effect on your profits and reputation - potentially irreparably so.

We live in a truly interconnected world, which means organisations' day-to-day operations depend on a growing range of platforms… all of which require their own licensing arrangements. For many years, the provisioning and management of employees' software licences was relatively straightforward, with IT teams typically providing software keys on hardware dongles. However, the emerging dominance of Cloud-based services and an increasingly dispersed workforce - all of whom will require different combinations of software solutions - means a number of previously hidden challenges are revealing themselves…