Blog

An effective service desk operation is no longer just a 'nice to have' part of your IT ecosystem. It's the 'secret sauce' that ensures every element of your personal IT 'sundae' works completely seamlessly, wherever employees are connecting from. Indeed, with hybrid working now firmly established across the public and private sectors, the fast, successful resolution of any support tickets is a fundamental part of a world-class employee experience, ensuring they feel valued and able to deliver their best.

Cyber security is the 'secret sauce' that makes any IT 'sundae' complete, ensuring that you can continue to grow your business, bring new innovations to life, and deliver exceptional service quality for your customers and end users. However, an increasingly aggressive, diverse range of threats means traditional security solutions are showing their limitations, with potential vulnerabilities going undetected until a breach occurs.

Our increasingly interconnected world demands interconnected solutions, but putting this into practice often means engaging with multiple suppliers to achieve the desired result, which can often prove costly, time-consuming, and difficult to manage.

Whatever the size of your organisation, whatever sector you operate in, and whatever stage you have reached in your digital journey, cyber security must be treated as a critical priority. In particular, ransomware remains a growing threat, with global bad actors mounting a range of increasingly sophisticated, aggressive attacks in an attempt to gain control of organisations' critical data. With cyber criminals' increasing use of bots, and the ongoing evolution of IT infrastructure creating new attack vectors, securing against such attacks often presents a constantly moving target.

The way we work has changed forever in just a few short years. Workloads are increasingly migrating to the Cloud, and remote work has very much established itself across virtually every sector, with employees connecting and collaborating with colleagues and customers from multiple locations, on an increasingly wide range of devices. It's an exciting time for sure, with organisations at all levels embracing this newfound flexibility to drive innovation, accelerate their long-term plans, and attract and retain top talent.

Now more than ever, communication is the lifeblood of innovation and business growth. From traditional telephony and email to online chat and video calling, and now the next generation of AI-powered chatbots and contact centres, the range of tools we use to communicate and collaborate with customers and colleagues continues to grow. With the modern dispersed workforce and a high standard of omnichannel customer service expected as standard for customers, it's an exciting time for sure, but how do you stack the right UC flavours for your organisation's needs?

Organisations' reputations rise and fall depending on the security of their critical data. Even the smallest breach will not just lead to serious operational disruptions, but likely result in costly fines and potentially irrecoverable reputational damage. And the heightening threat landscape shows no signs of slowing down, with cyberattacks increasing in frequency and scale. Consider these recent statistics: