An effective service desk operation is no longer just a 'nice to have' part of your IT ecosystem. It's the 'secret sauce' that ensures every element of your personal IT 'sundae' works completely seamlessly, wherever employees are connecting from. Indeed, with hybrid working now firmly established across the public and private sectors, the fast, successful resolution of any support tickets is a fundamental part of a world-class employee experience, ensuring they feel valued and able to deliver their best.
