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Why a world-class service desk is your IT ecosystem’s ‘secret sauce’
An effective service desk operation is no longer just a 'nice to have' part of your IT ecosystem. It's the 'secret sauce' that ensures every element of your personal IT 'sundae' works completely seamlessly, wherever employees are connecting from. Indeed, with hybrid working now firmly established across the public and private sectors, the fast, successful resolution of any support tickets is a fundamental part of a world-class employee experience, ensuring they feel valued and able to deliver their best.
Unfortunately, a recent report revealed that only 55% of employees feel their companies' service desks properly support them. At EXPO.e Networks, we decided that this had to change and developed our IT Service Management (ITSM) solution in direct response to this challenge.
What is ITSM?
ITSM simply means the systems and processes that support the design and delivery of all IT services across a company, ensuring tickets are effectively managed, licences updated as necessary, and full control and visibility of all assets is maintained. Recent data from IDC and the 2023 ITSM Benchmark Report shows that companies that successfully implemented an ITSM platform typically achieved:
- A 30% improvement in operational efficiency
- A 20% reduction in IT costs
- A 25% improvement in employee satisfaction
What is ServiceNow®?
ServiceNow® is the world's leading ITSM solution - an AI-powered, Cloud-native solution that consolidates numerous aspects of IT support into a single, highly intuitive platform. Through the intelligent automation of ticket routing and prioritisation, ServiceNow® streamlines and optimises service desk operations, boosts operational efficiency, and enhances employees' overall effectiveness, with bespoke reporting offering numerous opportunities for data-driven decision-making.
Add a world-class managed ITSM platform, powered by ServiceNow® - to your IT 'sundae' today
EXPO.e Networks' solution makes the full capabilities of ServiceNow® available as a fully managed service, with pay-monthly pricing. This way, you enjoy all the benefits of a proven, powerful ITSM platform, without the cost and complexity of designing and deploying it in-house. In contrast to many other ITSM solutions currently available, our solution shifts IT support from CAPEX to OPEX, minimising risk and allowing for optimal cost control and flexibility as your business evolves.
As a ServiceNow® registered partner, with years of hands-on experience designing service desk operations for teams ranging from 500 to 4,000 employees, we are perfectly placed to ensure every aspect of your service desk is tailored to your unique workflows and digital transformation goals.
In fact, to make the process as straight forward as possible, we offer a special discount…
Connect to EXPO.e Networks today and claim 10% off your first ITSM deployment*.
Unlock the full potential of a world-class service desk, powered by ServiceNow®, and transform your IT support experience.
GET CONNECTED
*minimum solution size applicable.
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Discover a full stack of more than thirty tantalising IT flavours, covering Network, Cloud, Unified Communications, and Cyber Security - all powered by our own enterprise-class, homogenous network, to ensure completely seamless integration.
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