Now more than ever, with customers making contact across a growing range of channels, your contact centre is one of the factors that will determine their overall perception of your service quality. For many customers, it will serve as your 'front door', and so every element must be tailored to provide a seamless, stress-free experience - from the first point of contact to the final resolution, every time.
Our increasingly interconnected world demands interconnected solutions, but putting this into practice often means engaging with multiple suppliers to achieve the desired result, which can often prove costly, time-consuming, and difficult to manage.
Cloud computing has changed the way organisations think about their IT infrastructure forever. With around 92% of a typical organisation's infrastructure now likely to be Cloud-based1, and more than 70% of organisations hosting more than half their workloads in Cloud environments2, the global Cloud market is predicted to be worth $1251.09 billion by 20283.
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